Anshul
Gupta
I help global organizations deliver reliable enterprise SaaS platforms by leading high-performing engineering teams, resolving critical customer escalations, and driving operational excellence across global support organizations.
Companies
Trusted by global technology organizations serving enterprise customers worldwide.
Hi I'm 👋
Anshul Gupta
I am an accomplished Engineering Leader and Program Management professional with over 12 years of experience driving software delivery, platform operations, and enterprise SaaS solutions. Throughout my career, I have led high-performing global teams, managed mission-critical platforms, and delivered scalable technology solutions that improve operational efficiency, reliability, and customer satisfaction.
Leadership Philosophy
This makes your website memorable.
Customer First
Every technical decision should improve the customer experience.
Lead with Ownership
Problems don't belong to teams. They belong to leaders.
Build People
Technology evolves. Strong people build lasting organizations.
Continuous Improvement
Small improvements every day create exceptional platforms.
Where I Create Impact
Customer Experience
Executive escalations
Customer satisfaction
Service excellence
Customer engagement
Engineering Leadership
Mentoring
Hiring
Career development
Performance coaching
Enterprise Delivery
Program management
PMO
Release planning
Roadmaps
Governance
Operations Excellence
Automation
CI/CD
Release readiness
Operational efficiency
Incident Leadership
Major Incident Commander
Critical production support
Root Cause Analysis
Problem management
Stakeholder Management
Executive reporting
Cross-functional alignment
Global collaboration
Customer communication
Professional Journey
Avaya
2022 – Present
Senior Module Lead
- Leading engineering delivery for enterprise SaaS communication platforms.
- Managing global teams across APAC and EMEA regions.
- Improved delivery efficiency by 25%.
- Reduced MTTR by 20%.
- Enhanced platform stability by 40%.
Avaya
2019 – 2022
Module Lead
- Led customer experience initiatives.
- Managed platform operations and delivery execution.
- Drove customer-focused engineering improvements.
Avaya
2016 – 2019
Senior Software Engineer
- Developed automation frameworks using Java and Python.
- Reduced testing cycles by 30%.
- Improved software quality through automation.
Radisys Corporation
2015 – 2016
Senior Software Engineer
- Led VoIP and media server automation initiatives.
- Improved testing efficiency by 25%.
- Enhanced project delivery and quality metrics.
GlobalLogic
2013 – 2015
Software Engineer
- Built Python-based automation solutions.
- Improved testing coverage by 40%.
- Supported Session Border Controller platforms.
Let's Build Something Great Together
Thank you for visiting my portfolio. If you’d like to collaborate, discuss engineering leadership, or simply connect, I’d love to hear from you.
Leadership Dashboard
Platform Stability
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Engineers Led
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Global Operations
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Engineering
Leader
Engineering Leader
Program Manager
Leading global engineering teams, enterprise SaaS delivery, platform reliability, automation, and operational excellence across telecom and distributed communication systems.
My Leadership Style
- Calm Under Pressure
I enjoy solving problems when the stakes are highest.
- Build Trust
Customers trust consistency more than promises.
- Develop People
Great leaders create more leaders.
- Own Outcomes
I don't manage tasks. I own business outcomes.
Driving enterprise-scale SaaS platforms, global engineering teams, and operational excellence with over 12 years of experience in telecommunications, cloud platforms, automation, and program delivery.
7k+ Clients
Certifications
Insights
My Journey: From Writing Automation Scripts to Leading Global Engineering Teams
Every professional journey begins with curiosity. Mine started with a simple passion for technology and a desire to solve problems that matter.